Frequently asked questions

How long does the shipping take?

The average shipping time is: 6-10 working days

Do I receive a tracking number?

Yes, all orders receive a tracking number, which you will find in the order confirmation.

Can I return my order?

We offer returns for most products. Please contact us by e-mail at: info@homelo.uk

How can I reach Homelo?

Our customer service is available to you 7 days a week. Whether you have questions about our products, need support with your order or would like to return an item - our team is always there for you.

Our customer service is available from Monday to Friday from 8am-6pm!
Average response time: 24 hours

Homelo
TAJO Group Limited
RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING
21 YIU WAH STREET, CAUSEWAY BAY
HONG KONG

Email: info@homelo.uk
Phone number: +44 7411517227
Website: www.homelo.uk

Customer Service:

Monday - Friday: 8am - 6pm
Saturday and Sunday: 10am - 4pm