Frequently asked questions
How long does the shipping take?
The average shipping time is: 6-10 working days
Do I receive a tracking number?
Yes, all orders receive a tracking number, which you will find in the order confirmation.
Can I return my order?
We offer returns for most products. Please contact us by e-mail at: info@homelo.uk
How can I reach Homelo?
Our customer service is available to you 7 days a week. Whether you have questions about our products, need support with your order or would like to return an item - our team is always there for you.
Our customer service is available from Monday to Friday from 8am-6pm!
Average response time: 24 hours
Homelo
TAJO Group Limited
RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING
21 YIU WAH STREET, CAUSEWAY BAY
HONG KONG
Email: info@homelo.uk
Phone number: +44 7411517227
Website: www.homelo.uk
Customer Service:
Monday - Friday: 8am - 6pm
Saturday and Sunday: 10am - 4pm